OUR RETURNS POLICY
We want you to have a positive experience every time you shop with us, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days.
We offer returns for most items purchased from our online shop within 28 days of receipt of delivery, Most items sold on Our online shop follow our general return policies, but some products may have different policies or requirements associated with them which should be shown clearly on the product description page,
You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
YOUR STATUTORY CANCELLATION RIGHT
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.
To exercise your Statutory cancellation right please go to our online shop and use the return form within the My Account section of the online shop for full instructions on cancellation and further information on your right of cancellation.
OUR VOLUNTARY RETURNS POLICY
As well as your statutory cancellation rights described above, you can return most products purchased from our online shop within 28 days of receipt of the products if the products are in an unused and undamaged condition.
Please note: that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.
Please note: that you must return each item in the same condition in which you received it. This means that items MUST be in original packing and unused
We will refund you the full cost of sending an item back to us if it’s defective, damaged or incorrect.
If your return is not the result of defect or an error on our end, then we expect you to pay for the postage and delivery costs of retaining the items back to us. if you wish for us to organise the return then we’ll act as agents in returning the item and will deduct the cost of the return from your refund.